| Sandy |
| | 01/14/08 at 03:04 PM | Reply with quote | #1 |
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The Carnival website has change drastically and it eliminated our PAID FOR shore excursions! Anyone else having problems??? Any suggestions????? |
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| Don Adams |
| | 01/14/08 at 03:29 PM | Reply with quote | #2 |
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Yes. We are unable to get into "My Documents". A message appeared in red ink that says "invalid sailing date". I have sent Carnival an email today explaining the problem and just waiting to hear back. If I find out anything I will post it here. |
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| Sandy |
| | 01/14/08 at 03:43 PM | Reply with quote | #3 |
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Thanks for the msg. I have the excursions on our e-docs (glad I printed them!) and will keep checking to see if Carnival updates their site. |
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| Don Adams | |
| Jane H |
| | 01/14/08 at 05:42 PM | Reply with quote | #5 |
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Sandy, I was suprised to see all my docs as incomplete,when in fact I printed my funpass a few days ago. I was also unable to find/get to the tags. Adobe 8 PDF Viewfinder is required,there is a link on the Summary (page-top center) to get this Adobe update if needed. I have it, I still couldn't get tags. So, I called Carnival 800-845-2599, selected help for e-documents in prompts, the rep emailed me all info. She explained that they are still working out the quirks,trying to handle volume,etc.
Hope this helps.
Jane
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| Sandy |
| | 01/15/08 at 01:29 PM | Reply with quote | #6 |
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Thanks for the help. I was lucky enough to have printed my e-docs as well as my tags just before they changed their site. I guess that, along with my credit card reciept are proof for the excursions being paid for. Looking forward to seeing everyone soon! |
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| BARNHILL | |
| Sandy C. (different S.) |
| | 03/31/11 at 01:13 PM | Reply with quote | #8 |
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| Our Carnival cruise is in June 2011. This will be our 3rd Carnival cruise. And NO they have not fixed the website. In fact it is worse since our last European cruise 3 years ago. Finding info is very difficult, and if you want to go back you are frequently sent to a different site - such as the home page - and you have to start your search all over again. Their receipts are not itemized, so trying to figure out when and were a discount has been credited is extremely frustrating. The Carnival agents demeanor has also changed since our last cruise. They are no longer personable, and our feeling is that this change is coming from management. We booked this June 2011 early, and we have had to monitor Carnival to see if the prices have gone down. But the agent can not do ANY changes if you call. WE have had to fill out a forms on-line in order to get any changes. Even if you get a conformation that Carnival had received the request, you have to closely monitor the site to make sure it's been processed. So I ask: 'how is this a vacation if I am doing all of their work for them?" Carnival has some problems - but their bigger problem is going to be keeping customers as I have heard from other people that they are equally frustrated, and will not cruise Carnival again. I use to recommend Carival, but I am very hesitant to do so now. I only hope that the ship and our cruise is not like the main office. |
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